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The HNW Referral Center

Posted on January 22nd, 2019

 Living with dignity at the end of life means patients can create memories with their loved ones. Knowing what choices are available enhances that autonomy and provides the opportunity to decide what is important. When a friend, family member or patient is diagnosed with a life-limiting illness, the next step often involves a referral to Hospice of the Northwest. This initial contact marks the beginning of the relationship with our agency.

Our Patient Registration Specialists are experienced in navigating the process of initiating hospice services, and they are trained to determine what is needed for the patient and their circle of support. Understanding immediate needs, ordering medical equipment, and acting as the liaison between the family and their hospice team means developing trust and building confidence with the callers.

“I talk to people every single day with loved ones who have just learned about a terminal illness,” said Jen Bacci, one of three specialists in the referral center. “They are panicked about what to do, and I get the chance to alleviate that panic by reassuring them that our hospice team is here to help.”

Michaela Murphy has been working for Hospice of the Northwest for nearly 8 years, and she understands how stressful this time can be for people. Her familiarity with referral sources at long term living facilities, hospitals, and clinics is hugely beneficial when it is time to transition a resident or patient to hospice care. “We all have the same goal of providing compassionate care, and I get to help orchestrate this between our team and wherever the patient calls home,” she stated.

“In the first week of working here, I noticed that everyone works together in this peaceful environment,” said office assistant Esme Loaiza. “The goal is about helping the patient and their family in whatever way they need. So much knowledge and experience is channeled towards this goal; it feels like a network of support for every person involved,” she added.

Ranked as the number one place to work in the country by Modern Healthcare in 2018, Hospice of the Northwest is focused on providing patient-centered care, compassion, and dignity for every moment of life. If you would like to learn more about how we can help, call our office at (360) 814-5550 or visit our website at

About Hospice of the Northwest

We are a skilled, caring, and compassionate team of doctors, nurses, social workers, spiritual counselors, aides, volunteers and generous community donors. Together we provide patient-centered care for people facing serious illness. We’ve been serving the residents of Island, San Juan, Skagit and Snohomish Counties since 1989 and want to know how we can support you or your loved one.

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