November 2021 – Palliative Pearl – Communication Tip: Address the emotions you see
“May I ask what’s going through your mind?”
When we notice strong emotions, uncertainty, or closing down, our natural tendency is to explain more.
Good evidence shows effective communication and time-savings from pausing and checking in with your patient. Finding out where they are stuck allows you to address this precisely.
Watch for a change in facial expression, body language, avoiding eye contact, and the more obvious tears or anger.